Privacy Policy

Additional Notices

• California Residents
• Virginia, Colorado, Connecticut, and Utah Residents

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

The Personal Information We Collect

Depending on the nature of your interaction with UrgentCare, we may collect personal information as follows:

Directly from you:

• Contact information and any other information you choose to include when you fill out forms on our websites or communicate with us via email, mail, phone, or other channels.
• We record telephone conversations with our customer service center for record-keeping, training, and quality assurance purposes.
• Account information, such as your UrgentCare.com login credentials, name, mailing address, email address, phone number, and service-related information.
• Survey responses for feedback and research purposes.
• Transactional information, including payment information and payment history.

Automatically from you:

• Device information and online user activity when you utilize or interact with our Services.
• Some of this information may be collected by external parties on our behalf. For example, we use payment processors when you engage in transactions on our website; UrgentCare does not directly collect or store payment card information.

Online User Activity, Cookies and Information Collected by Other Automated Means

When you interact with the Services, certain information about your use of our Services is automatically collected. This includes:

• Usage details such as the date, time, and length of visits, pages accessed, search terms, visit frequency, and referring websites.
• Device information such as IP address, device type, unique identifiers, operating system, and browser type.
• We collect information about how you interact with the Services, including page views, time spent on pages, navigation patterns, mouse movements, clicks, and text entered.

Much of this information is collected through cookies, web beacons, and similar tracking technologies, including those operated by third-party partners.

You may be able to control cookie settings through your browser. However, disabling cookies may affect functionality of the Services.

Your browser or device may include "Do Not Track" functionality. Please note that we do not respond to such signals.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• Provide and maintain the Services, including account management and processing payments.
• Respond to your requests, questions, and provide customer support.
• Monitor performance of the Services, including usage metrics and demographic trends.
• Communicate with you about products, services, promotions, and updates.
• Personalize content, advertising, and service offerings.
• Improve and optimize our Services and diagnose technical issues.
• Comply with legal obligations and prevent fraud or unlawful activity.

We may also use and share information in aggregated or de-identified form for research, analytics, and marketing purposes.

How We Share Your Personal Information

We may share your information in the following ways:

• Service Providers: With vendors and partners who provide services such as hosting, IT support, marketing, analytics, accounting, and payment processing.
• Analytics Partners: To measure and improve website performance and usage.
• Advertising Partners: To deliver relevant advertisements and measure effectiveness.
• Social Media Platforms: If you interact with social media features, those platforms may collect information about you.
• Affiliates and Partners: With subsidiaries and strategic partners for purposes consistent with this Privacy Policy.
• Corporate Transactions: In connection with mergers, acquisitions, financing, or sale of assets.
• Legal Compliance: To comply with applicable law, legal processes, or to protect rights and safety.

How We Protect and Store Your Personal Information

We use physical, technical, and administrative safeguards to protect your information. We work with HIPAA-compliant data security and compliance partners.

However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described or as required by law.

Security and Retention of Your Information

No security measures are perfect. Information transmitted online may not be fully secure.

Retention periods depend on factors such as:

• Account maintenance
• Legal obligations
• Dispute resolution
• Enforcement of agreements

Your Privacy Options

Account Information:

You may update your information at:
https://UrgentCare.com/members

Email Communications:

You may unsubscribe via email links or contact:
compliance@urgentcare.com

Advertising and Tracking:

You may adjust browser settings or visit:
http://www.networkadvertising.org
http://www.aboutads.info

Children's Information

We do not knowingly collect personal information from children under 16. If such data is collected inadvertently, please contact:
compliance@urgentcare.com

Updates to This Privacy Policy

We may update this Privacy Policy periodically. The Effective Date indicates the most recent revision.

Contact

For questions regarding this Privacy Policy:

Additional Notices

California Residents

California residents may request information about how their data is shared.
Email: compliance@urgentcare.com

California Consumer Privacy Act (CCPA)

California residents have rights to:

• Access personal data
• Delete personal data
• Correct inaccuracies
• Opt out of sale/sharing

Requests may be submitted to:
compliance@urgentcare.com

We may verify your identity before processing requests.

Categories of Personal Information Collected

• Identifiers (name, email, IP address)
• Customer records (address, phone number, payment info)
• Commercial information (purchase history)
• Internet activity (usage data)

Sharing of Information

We may share data with:

• Analytics partners
• Advertising partners
• Service providers

We do not use sensitive personal information to infer characteristics.

Right to Opt Out

You may opt out of data sharing by contacting:
compliance@urgentcare.com

Financial Incentives

UrgentCare may offer promotions or discounts. Participation is voluntary.

UrgentCare does not assign independent monetary value to personal data but considers it part of overall service value.

Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have rights to:

• Access personal data
• Delete personal data
• Correct inaccuracies
• Opt out of targeted advertising

Requests may be submitted to:
compliance@urgentcare.com